Just Another Pharmacy Fiasco
I took Hannah's post-hospital stay prescription to our local pharmacy. Before I left it with the pharmacist, I had them make sure they carried the medication and that they had the item in stock. That all checked out, so I asked for the prescription to be ready at noon the following day. (Before I went, Robert had checked on our insurance coverage.)
The next day I went to pick it up at 1:00 pm. The gentleman who was new to this pharmacy looked at me and said, "You can't refill this till June 22."
I gave him a puzzled look. Gabriel started pacing. "What do you mean?" I asked.
"You insurance won't refill this till next month."
"What do you mean refill. I just dropped this prescription off yesterday?"
He shrugged.
"This is not a refill. My daughter just got out of the hospital yesterday. I just dropped off the prescription. It hasn't been filled anywhere else."
After a lot of hemming and haww-ing, I got them to agree to call the insurance company, and since I had other errands to do, I said I would contact them again at 3:00 PM.
At 3:00, nothing had changed. This is the medicine to help with her stomach recovery by the way. So I went home and started calling the insurance company. Four phone calls later, I find out it has been approved, but the pharmacy just kept putting the request through which confused the insurance computer with it's multiple requests.
There went another couple hours of my life I'll never get back.
-Mom
--Mom
